We want you to be happy with your work from 99BOLD LLC ("99Bold"). This policy explains when refunds apply. All amounts are in US dollars (USD).
One-time projects (such as a website build) are typically billed with a deposit before work begins and the balance on delivery. The deposit covers work already started and is non-refundable once we begin. If we have not started your project, you may request a full refund of your deposit within 7 days of payment.
Monthly plans are billed in advance. You may cancel at any time, effective at the end of your current billing period. We do not charge cancellation fees. Because service is delivered throughout the month, monthly fees already charged are non-refundable, but you keep access until the end of the paid period.
If we fail to deliver what was agreed, contact us and we will make it right, whether by revising the work or issuing a fair refund for the undelivered portion. We handle every case reasonably and in good faith.
Email hello@99bold.com with your name, the service, and the reason. We respond within 3 business days and process approved refunds to your original payment method within 5 to 10 business days.
99BOLD LLC · hello@99bold.com · 16192 Coastal Highway, Lewes, DE 19958, USA