These Terms of Service ("Terms") govern your use of the website and services provided by 99BOLD LLC ("99Bold", "we", "us", or "our"), a limited liability company registered in Delaware, USA. By accessing our website or using our services, you agree to these Terms.
99Bold provides lead response and appointment booking. When a lead contacts your business, we respond on your behalf by text message and, where consented and legally permitted, by phone, qualify the lead, provide pricing from information you supply, and book an appointment into the booking calendar we provide as part of the service. We also follow up after the appointment, including requesting a customer review on your behalf. The channels and lead sources we connect to are agreed with you at setup.
Where agreed, we also contact inquiries your business received in the six months before you joined, on the same terms and subject to the same consent and opt-out rules. You are responsible for confirming that those contacts made a genuine inquiry to your business and that contacting them again is lawful.
The price is $29 per job you win, in US dollars. A won job, called a "closed sale" in these Terms, means an appointment we booked that resulted in work you completed for that customer. There is no monthly software fee and no contract term. If no work is won, nothing further is owed. Your first 20 booked jobs are worked free of charge.
To start, you pay a start deposit of $299, in US dollars, charged once before the service goes live. The deposit is not a fee for the service and is not payment for any won job. It is returned to you in full as account credit against your future $29 charges, not as cash, once you have won 5 of your first 20 booked jobs and have met the quoting condition in clause 3. In practice that credit covers your next ten won jobs. If you do not reach 5 won jobs out of the first 20 booked, we keep the deposit. Refund and dispute handling for the deposit is in our Refund Policy.
There is no minimum volume and no monthly fee. Either party may close the account at any time. Charges are billed in arrears for jobs actually won, and you authorize us to charge your chosen payment method for the fees due. Where you hold account credit from a returned deposit, that credit is drawn down against these charges before any payment method is charged.
For new clients, we aim to book 20 appointments within the first 30 days of the service going live. If we do not, we keep working your leads at no charge until you have them. Your first 20 booked jobs are worked free of charge regardless.
This guarantee is conditional on your own response. You must send a quote or a decision for every job we book, within 24 hours of us booking it. We record the time we book a job and the time you respond, and that record decides the condition. If you miss that window on any booked job, the guarantee in this clause does not apply and the deposit in clause 2 is not returned as credit. The condition exists because we cannot produce won jobs from appointments that go unanswered.
The guarantee assumes we have working access to the lead sources and messaging channels agreed at setup, that your availability is kept current with us, and that your business receives enough inquiries for 20 appointments to be possible. If access is not granted, is withdrawn, or your lead volume cannot support the target, the guarantee does not apply, and we will tell you so before you start rather than after. Where we tell you before you start that we cannot support your account, we return the deposit in full as cash rather than credit.
Where our service quotes prices to your customers, it does so only from pricing information you supply, and it does not negotiate or generate prices of its own. You are responsible for keeping that pricing accurate and current, and for telling us promptly when it changes. Quotes are estimates communicated on your behalf and do not bind us. We are not liable for a quote that is wrong because the pricing information we hold was out of date or incorrect.
A closed sale is an appointment we booked for you that resulted in work you completed for that customer. We do not charge for inquiries that do not book, for appointments that do not go ahead, for leads who decline, for no-shows, or for quotes you did not win.
Completion is confirmed through our post-appointment follow-up, in which we contact the customer on your behalf and request a review of the work. A confirmed completion is the billable event. You may dispute any charged sale, and we will not invoice a job you tell us did not happen. If you believe a charged sale was invalid, see our Refund Policy.
We answer, qualify, quote from your pricing, and book appointments. Apart from the booking guarantee in clause 3, we do not guarantee revenue, sales, closed jobs, show-up rates, or any business outcome. Attending the appointment and closing the work is your responsibility.
You agree to provide and maintain access to your lead sources and messaging channels, keep your availability, pricing and business details accurate, and honor the appointments we book. Leads handled by the service must be genuine inquiries made to your business; you may not submit purchased contact lists or individuals who have not contacted you. You confirm you have the right to grant us access to any systems and data you connect.
You may stop using the service at any time by written notice. There are no cancellation fees. You remain responsible only for appointments booked before cancellation takes effect.
By contacting us or using our services, you agree that we may contact you by email, phone, and SMS about your inquiry, your account, and the service. See our Privacy Policy.
Program: 99Bold customer care and follow-up messaging. By submitting your phone number through our contact form and checking the consent box, you agree to receive SMS text messages from 99Bold about your inquiry and account.
Message frequency varies based on your interaction with us. Message and data rates may apply.
Reply STOP at any time to unsubscribe and stop receiving messages. Reply HELP for help, or contact us at hello@99bold.com. Carriers are not liable for delayed or undelivered messages.
We never sell, rent, or share your mobile number or SMS consent with third parties for their marketing. See our Privacy Policy for how we handle your data.
When we contact your leads on your behalf, we do so using consent language and calling-hour rules designed to comply with applicable law, including the TCPA. Outbound calls are placed only during permitted hours in the lead's local time. A lead who opts out is not contacted again. You agree not to ask us to contact any person outside these rules.
Our services are provided on an "as is" basis. To the maximum extent permitted by law, 99Bold is not liable for indirect, incidental, or consequential damages. Our total liability for any claim is limited to the amount you paid us for the service in question.
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law rules.
We may update these Terms from time to time. The current version is always posted on this page with its effective date.
Questions about these Terms? Email hello@99bold.com.